Complaints Procedure

If you are unhappy with our service, contact us at info@blackalam.com with your name, company name, contact details and a clear description of the issue.

How we handle complaints

We will acknowledge complaints, review the facts and aim to provide a clear response as soon as reasonably possible.

Partner-related issues

Where a complaint relates to a partner-provided service, we may need to coordinate with the relevant provider to investigate and respond.